Three Tiers of Intake Accuracy Training

Most existing training programs are built around general healthcare compliance or EHR navigation — not the specific judgment calls that drive intake accuracy in home infusion. They also tend to be event-based (completed once, rarely revisited) and slide-dependent (passive consumption, not active decision-making). IAA training is simulation-based, operationally specific to home infusion intake, and focused on building the pattern-recognition your coordinators need to catch errors before they become denials. If your existing training were sufficient, your denial rate would reflect it.

A single infusion claim denial for a high-acuity therapy can represent $15,000–$50,000+ in revenue at risk. If your current denial rate has even two or three intake-rooted denials per month, the training investment pays for itself in the first recovered claim. The Monthly Retainer isn't a training expense — it's an accuracy investment with a direct revenue impact. The Intake Accuracy Audit, at $497, gives you the data to make that ROI case internally before committing to ongoing training.

IAA training is designed to run in parallel with your operations — not instead of them. The Intake Accuracy Audit requires 90 minutes from one or two leaders. The Monthly Retainer requires coordinators to attend one 60-minute live session per week and engage with practice scenarios between sessions (typically 20–30 minutes of self-paced work). The VIP Team Intensive requires one full day — which most leaders find they can schedule during a typically slower day of the week. All training is virtual, so there's no travel or off-site coordination required.

Yes — and this is exactly the right time to engage. Building the accuracy foundation and oversight skills now, before AI tools arrive in your workflow, means you won't be training in reactive mode. Organizations that invest in intake accuracy under manual conditions tend to onboard automation tools more safely, because their teams already have the judgment to spot when automated output doesn't look right. The IAA training is fully relevant and valuable as a standalone accuracy improvement program regardless of your current technology stack — the AI-era readiness component is additive, not the baseline.

No. IAA requires zero access to your live systems, patient records, or payer portals. All simulation training uses fictional patient data specifically constructed to mirror real-world complexity without any HIPAA exposure. No IT setup is required. No vendor access agreements are needed. Your compliance posture is fully protected throughout the engagement.

Yes. The Intake Accuracy Audit and Monthly Retainer are particularly well-suited to smaller intake teams, because the gaps in a small team are often more operationally consequential — there are fewer people to catch errors before they escalate. The VIP Team Intensive is designed for teams of up to 10 coordinators; smaller teams typically get more focused individual attention during the session. If you have fewer than three coordinators, contact us and we'll discuss the right scope.