Operational insights for Directors, Managers, and VPs who are measured on denial rates and audit outcomes. No fluff — just specific, actionable content built from 20+ years inside home infusion intake workflows.
Five emails that cover the intake accuracy mistakes that cost home infusion organizations the most — and what to do about them. Practical, operational, specific to the home infusion intake chain.
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Operational intelligence for home infusion intake leaders. Published regularly — when there's something worth saying, not on a content calendar.
The home infusion industry is beginning to adopt AI-assisted intake tools with the expectation that they'll reduce errors. The assumption is almost always wrong — here's the specific reason why, and what your oversight protocol needs to address.
Read ArticleThe clinical-to-pharmacy handoff is the one stage of home infusion intake where neither department feels full ownership. That gap is where some of the most consequential accuracy errors happen — and where most training programs spend the least time.
Read ArticleGetting a prior authorization approved is not the same as getting a claim paid. The difference is in what your authorization record actually documents — and the three things most teams leave out that give payers grounds for a post-payment audit recovery.
Read ArticleVerifying that a patient has insurance coverage is not the same as confirming that the specific therapy, drug, and billing method your organization uses is covered under that patient's specific plan. Here's the exact difference — and why it matters at billing.
Read ArticleAccreditation surveyors and payer auditors are looking at the same records — but through different lenses. Understanding what each is actually looking for changes how your intake team documents their work at every stage of the intake chain.
Read ArticleA start-of-care date that doesn't match the authorization date range, the physician order, and the nursing visit record is a one-line entry that can unravel an otherwise clean claim. Here's why it happens, where it comes from in the intake process, and how to prevent it.
Read ArticleMore issues added regularly. Subscribe to get them delivered to your inbox.
Or book a free call instead →IAA is developing a set of practical, downloadable tools for home infusion intake leaders. Subscribe to the newsletter to be notified when each is released.
A structured self-assessment tool that helps intake leaders identify which of the five stages is driving the highest error rate in their workflow.
Coming SoonThe specific documentation elements that auditors look for in a prior authorization record — organized by payer type and therapy category.
Coming SoonA quick diagnostic that measures your team's current readiness to supervise AI-assisted intake tools — and identifies the specific skill gaps to address before automation arrives.
Coming SoonThe newsletter gives you general intelligence. A free intake workflow overview with Kemal gives you specific intelligence about your team's actual gaps.
